Error uploading a Document

Error uploading a Document

question mark Problem

Are you getting an “INTERNAL_SERVER_ERROR:Undefined” when trying to upload a document? The most common causes for this error are the document size and document name.


potted plant Solution

The issue should be fixed by following these steps.

  1. The document should be less than 130 MB.

  2. Make sure your document doesn’t have any special characters in the title, like tildes, accents, or superscription.

    1. ñ, á, é, í, ó, x²

  3. Change the document name and try again.


Info
If the issue remains after making these changes, please contact support and attach the document you are trying to upload.

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