Void vs Refund?
Here are key points:
LawPay allows a VOID within the first 24 hours of the transaction.
Once a VOID completes, it’s like the transaction never happened for the contact/client.
Refunds are best when they are done via CampLegal because they POST immediately.
Refunds are technically separate transactions and can be done for less than total amount.
They are only done for Credit Cards and ACH. Cash and Check transaction you can only VOID.
After 6 months of the original transaction, they will have to call LawPay to manually do a refund. Also, they need to keep an eye out for the REFUND transaction to come into CampLegal, they might have to get CampLegal’s support involved to assist.
Related Articles
Issue refund
Please click on the image below to watch the video: Searching Duplicate Cell Phone Numbers Page: How-To Troubleshooting For Outlook Add-In Page: 500 Error Message On Forms Page: How-to Grant Recording Page: How to send an IntakeHow-To Cancel a Scheduled Payment Plan with a Closed Case
This video was created to show you how to cancel a scheduled payment plan when you have closed a case. Once the scheduled payment plan has been cancel, the user will be able to void or write off the invoice. Cancel a Schedule Payment w/ Case Closed ...How-To Tracking
CLICK TO LEARN HOW Related articles Page: Form Error 500: Unable to Open Form Page: How to send an Intake Page: Common Collection Questions Page: Error uploading a Document Page: Spanish Article: BI-ReportingHow-To Update Case Status
CLICK TO LEARN HOW Related articles Page: Form Error 500: Unable to Open Form Page: How to send an Intake Page: Error uploading a Document Page: BI-Directional — Form data not saving Page: Spanish Article: BI-ReportingMy Cases Are Not Showing Up In My Case List
If you created a new case and it is not showing up in your case list, make sure your search filters are in the correct format. CampLegal remembers your “last searched” Related articles Page: Form Error 500: Unable to Open Form Page: How to send an ...