Related Articles
Void vs Refund?
Here are key points: LawPay allows a VOID within the first 24 hours of the transaction. Once a VOID completes, it’s like the transaction never happened for the contact/client. Refunds are best when they are done via CampLegal because they POST ...
Error uploading a Document
Problem Are you getting an “INTERNAL_SERVER_ERROR:Undefined” when trying to upload a document? The most common causes for this error are the document size and document name. Solution The issue should be fixed by following these steps. The document ...
CampLegal Intake Not Creating Spouse Contact
⁉️Problem This article addresses a scenario where a contact for a client's spouse isn't being created, even though the intake requests their information. Symptoms: You've accepted an intake that asks for spouse information. Client information gets ...
Failed Scheduled Payment
On a failed payment a firm has to take some sort of action because LawPay will not reset itself. Meaning, if a Scheduled Payment is set to collect $100 a month until it reaches $1,000, it will try to collect $100 for 10 months (10 times is the key). ...
How-To Tracking
CLICK TO LEARN HOW Related articles Page: Form Error 500: Unable to Open Form Page: How to send an Intake Page: Common Collection Questions Page: Error uploading a Document Page: Spanish Article: BI-Reporting